Unboxing Guidelines

Unboxing Videos: Your Shield Against Delivery Issues

Shipping plays a crucial role in the lifecycle of a physical product purchase from Vantara. However, this process is susceptible to issues and human errors that cannot always be resolved instantly. Any problems arising from unforeseen circumstances during shipping need to be carefully documented. When third-party courier services are involved, maintaining proper documentation becomes even more critical, as evidence is often required to file claims for damages or losses.

To address this, we strongly recommend that customers make an unboxing video upon receiving their package. This simple step serves as crucial evidence in case of any disputes and is particularly essential when purchasing fragile items like glassware or ceramics. These items are more susceptible to damage during transit, and unboxing videos help establish the condition of the package and its contents upon delivery.

Shopping online comes with unique advantages and responsibilities. While no courier service is flawless, the weakest link often lies in the hands of the pickup or delivery personnel. Ensuring proper packaging for fragile items, including using bubble wrap, foam inserts, or reinforced boxes, is a key precaution we take to minimize risks. However, despite these measures, accidents can still happen. By creating an unboxing video, you safeguard yourself and streamline the claims process in case of any issues.

We recommend this practice not only for purchases made through our platform but for any online order. It’s a proactive step to protect yourself and ensure a smoother resolution process, especially for delicate or high-value items.

Making an unboxing video is mandatory when you purchase from our website. Without this video, we will be unable to process any queries or complaints regarding delivery issues or return and refund requests. It’s important to understand that your purchase involves not only us but also a third-party courier service, each with its own policies and procedures for handling claims.

If you fail to record an unboxing video and encounter a problem with your delivery, what might seem obvious to you may not be clear to us, and it certainly won’t be sufficient evidence for the courier company. Resolving such issues without proper documentation, like a video, can be a lengthy process and does not guarantee a successful outcome.

While taking an unboxing video might feel inconvenient, it can save you significant time and frustration in the event of a problem. This simple step helps ensure that any issues are addressed quickly and effectively, avoiding a much larger hassle later.

Delivery Checklist: Steps to Follow Before Accepting a Package

When the delivery personnel arrive with your shipment, please inspect the package carefully before accepting it. Ensure that the shipment has not been tampered with or repacked. If you suspect any tampering, take clear pictures of the package, reject the delivery, and email the images to hello@vantarashop.com for verification.

If the package is found to be in good condition after verification, it will be delivered to you the following day. However, if any issues are confirmed, the shipment will be returned, and your order will be reshipped promptly.

Guidelines For Recording Unboxing Video For Your Shipment

Recording a proper unboxing video is crucial to ensure a smooth resolution in case of any issues with your shipment. By following the steps outlined below, you can document the condition of the package and its contents accurately, helping to verify claims of damage or incorrect deliveries. A clear and uninterrupted video serves as essential evidence, providing transparency and making the resolution process faster and hassle-free.

• Set Up Your Camera: Place the camera on a stable surface in a well-lit area to ensure clear visibility.
• Show the Shipping Label: Start by focusing the camera on the shipping label on the package. This label contains the tracking number, your address, and product details. Clearly displaying the shipping label confirms that you are unboxing the correct shipment.
• Inspect and Display the Package: Rotate the package to show all sides, ensuring it has not been tampered with and is being opened for the first time.
• Check the Product: Once you open the package, verify that the delivered product is correct and undamaged.
• If the Product is Fine: If the product is correct and in perfect condition, you’re good to go!
• In Case of a Damaged Product: If the product or its box is damaged, capture the condition of the box and the product clearly on camera to document the issue.
• In Case of a Wrong Product: If you receive the wrong product, record all sides of the product box and any labels to confirm that it differs from what was ordered. Do not break the seal of the incorrect product; keep it as delivered until a resolution is provided.
• Recording Guidelines: Ensure the entire unboxing process is recorded without interruptions. Keep the package and product in the camera frame at all times and avoid taking them out of view, even momentarily.