FAQs – Vantara

Frequently Asked Questions

Welcome to our FAQ page! We understand that shopping online can sometimes raise questions, and we’re here to make your experience as smooth as possible. Whether you’re curious about placing an order, tracking your delivery, payment options, or our return policies, this page has all the answers tailored for our valued Indian customers. Our goal is to provide you with a seamless and delightful shopping experience. So, whether you’re a seasoned online shopper or new to the digital marketplace, we’re here to assist you every step of the way. Happy shopping!

If you can’t find what you’re looking for, feel free to reach out to our friendly support team. Let’s get started!

Delivery

How long does it take for delivery?

Can I collect from a local store?

Do you deliver on Weekend?

Is there faster delivery method available?

Can I gift wrap my order?

Payment

I’m new, how do I order?

Ordering on Vantara is very simple process. You can place order with very few and easy steps.

First, search item you are looking for on vantarashop.com
Once you find it, select right option of that item like color, size or material if any of your choice.
Add item to cart and follow checkout process by entering name, address and other details.
Select appropriate payment option, it will redirect you to our payment partner.
Complete payment process and you are done.
You will receive email for confirmed order and once your order is shipped you will receive tracking information as well.

Which payment option are available?

Can I use a different payment method?

Do your prices including GST?

Your Oder

Where is my order?

How can I make a complaint?

Can I have an update on my order status?

Which shipping company is used for delivery?

Returns & Refunds

How do I return an item?

Can you confirm you have received my return?

How do I make a complaint?

Firstly, We apologize for your inconvenience cause by our service. You can make a complaint by writing to us email/WhatsApp, visit our Contact Us section to be in touch with our support team.

For now our support system is handled by humans only, so it might take little longer to get response.

We are determined to provide best possible support to our customer.
Thank you for your support & patience.

What do I do if I have received a damaged package/item?

At Vantara, we understand the importance of receiving your purchases in perfect condition, especially when it comes to ceramic made and fragile items such as glassware, and other delicate products. That’s why we’ve implemented rigorous packaging standards to ensure your items arrive intact and without damage. Each product is carefully wrapped in protective materials and placed in sturdy, shock-absorbing boxes designed to withstand the rigors of shipping. In the unlikely event of ”Used/Damaged/Different product is delivered” within 24 hours of delivery and We will intiate return/exchange or refund process after inspecting the product and details you provide.

Unboxing video is necessary in case the return/exchange or refund claim, kindly refere our Unboxing Guidelines.

Contact Us

For any questions or assistance regarding cancellations, returns, or refunds, please reach out to us (Available on our website during business hours.):

We are committed to ensuring a seamless shopping experience for you. Thank you for choosing Vantara.

Haven't You Forgotten Something?

Reusable Can Shaped Mason Jar with Glass Straw – Pack of 2